Business Value from IT

Business Value from IT

Virgin Care – Project and Change Management

Virgin Care currently provides over 100 NHS services nationwide with a focus on community and primary healthcare. This is done by working in partnership with a range of organisations and investing time and money to develop high-quality NHS services.

The Challenge

The Virgin Care group has enjoyed significant growth as a consequence of winning Primary Care contracts in both Surrey and Devon. Virgin Care were using RiO, delivered through the National Programme as their patient record system and were contractually bound to upgrade from R1 to R2. This was a major release and would require identifying the new functionality to roll out as well as training all end users (around 1200).

Virtrium’s Approach

On arrival, the project was running 6 weeks behind schedule and it was looking unlikely that Virgin Care would be in a position to meet the requirements of the scheduled gateway review. A project board was convened during which project tolerances were agreed with the Project Manager and an approach of management by exception was agreed. A structured approach was then applied for both the project management and change management activities. One additional responsibility was that the project team had to capture and report the clinical  benefits to an independent body the HSCIC (Health & Social Care Information Centre).

The Outcomes

The project was re-planned and back on track in time for the first gateway review. The following outcomes were achieved:

  • The system has supported the organisation in its journey to become paper light and in particular the goal of supporting clinicians in having all necessary information in the one place
  • The project was delivered on time and under budget
  • The HSCIC commended the project team on the benefits realised and quality of documentation
  • Virtrium’s project manager was specifically highlighted by the HSCIC as providing clear communication and excellent stakeholder alignment
  • The change management method ensured there was good buy in and engagement from the operational teams

“Virtrium’s proven project management and change management experience ensured we got strong buy-in from all stakeholders and delivered the benefits on time and under budget”

Chris Dunigan - Head of Clinical Systems & BI

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