Business Value from IT
Linklaters is a leading global law firm, supporting clients in achieving their strategies wherever they do business. They use their expertise and resources to help clients pursue opportunities and manage risk across emerging and developed markets around the world. Their global approach and commitment to excellence ensure the highest standards of quality and service across all their relationships.
Linklaters’ back-office functions, including IT, were under increasing business pressure to drive optimum efficiency and effectiveness, and to ensure that the team could continue to flex to meet uncertain future demands.
The internal team had somewhat been a victim of its own success, with very limited staff turnover in recent years, and therefore had limited practical exposure to changing Sourcing trends and marketplace opportunities.
The support team were very strongly service focused but still developing their commercial skills. Service Management practices were evolving, but it was recognised that an external challenge would potentially accelerate this process.
Virtrium were competitively selected as a specialist advisor in IT Business Management, and worked with the internal team to quickly but comprehensively develop a current-state summary and options for both Sourcing and related Service Management and Vendor Management practices. The agreed options were developed into a recommendation, business case and roadmap for subsequent activities.
Virtrium provided: hands-on guidance for the review of the market; identified potential vendors to partner with; developed assessment and selection criteria; proposed changes to the ‘retained team’; and gave advice and support for a Service Management change programme. We created a model and plans for challenging and changing the internally-focused service regime. Virtrium also provided a model, tools and techniques for a new go-to-market approach for services, including: detailed specification; market testing; RFP development; assessing and scoring responses; negotiating and contracting
The strategy was approved by Linklaters’ IT Management Team, CIO, COO, and other senior Executives. The compelling business case for change included competitive analysis (costs, benefits, risks and mitigation) for the preferred sourcing and services model. A vendor manager was procured and provided, initially as an interim and then on a full-time basis.
"Virtrium pulled together a team of experts to provide comprehensive advice to our team and delivery resources to enable rapid production of organisation and sourcing options."
Sue Hall - Director of IT Strategy and Systems