Business Value from IT

Business Value from IT

Service Improvement

IT Strategy

Future State Technology

Digital and Omnichannel

Service Improvement



Operating Model

Change and Transformation

Improving service delivery to both consumers and internal clients can help businesses to address a number of challenges. This in turn can improve revenues and profits both directly and indirectly:

  • Better service promotes increased expenditure and loyalty among external customers
  • Internal customers can devote more effort and time to serving and/or selling to external customers
  • Service can be operated at lower cost – direct bottom-line benefit
  • Better service enales smoother business operation and less downtime

Why you might need our help

  • Better service delivery (for both internal and external customers) improves the ability to meet rapidly changing customer expectation
  • The internet gives consumers all the information they need to make fully informed decisions – they are frequently better informed than the businesses they buy from.
  • The rise of game-changing businesses like Amazon, Uber and Apple, and the development and adoption of new technologies (for example drones, autonomous vehicles or artificial intelligence), means consumers’ expectations of service quality, speed of delivery and value continue on an ever upward path.

What Virtrium can offer

We help businesses to improve service by looking at the following:

  • Support models, including SIAM and DevOps
  • Service desk design and development
  • Business engagement and relationship management – end-to-end Service Management
  • ITIL adoption and service management process improvement
  • IT process development and governance models
  • Service reporting and customer satisfaction measurement
  • Sourcing and vendor management
  • Service Transition improvement

How do we deliver

We tailor our approach to fit each client’s needs. Our approach can include:

  • Service assessment and measurement – current-state assessment
  • Service catalogue development and implementation
  • Service level definition and agreement
  • People development, for example:
    • Service desk skills
    • Improved team and cross-functional working within IT
    • Experiential learning and continuous improvement
  • Service management tool selection
  • Service report design and implementation
  • Operating model changes
  • Changing sourcing strategy to enable better third-party integration