Business Value from IT
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Dobbies is the UK’s second largest Garden Centre retailer. Virtrium were initially invited to assess their IT platforms and provide high level recommendations on investment. We were then asked to produce a five year IT Strategy that would enable the IT to grow against an aggressive business growth strategy. In particular we were able to identify and support a true omni-channel ecosystem that would deliver cost savings and efficiencies, whilst enabling growth.
TrustFord , the UK’s largest dedicated Ford dealer group, wanted to upgrade and replace their UK WAN. They had approached several different suppliers and approached Virtrium to provide them with an expert, independent review of the different options available. Virtrium provided subject matter expertise to compliment the in-house team and were able to recommend an option to the Board that reduced current service costs, optimised future upgrades and addressed the risk of change.
Virgin Care were contractually bound to upgrade their patient record system. This would require new functionality, training 1,200 users, and reporting clinical benefits to the HSCIC (Health & Social Care Information Centre). The project was 6 weeks behind schedule and unlikely to pass an upcoming gateway review.
We were engaged to provide project and change management expertise to address these problems. We provided a structured approach, helped build a business case, put together the high level architecture (solution), went to market to procure it, set up the right contracts with the vendor and then project manage the pilot implementation.
“Virtrium’s proven project management and change management experience ensured we got strong buy-in from all stakeholders and delivered the benefits on time and under budget”
Chris Dunigan – Head of Clinical Systems & BI
TalkTalk needed to simplify its IT infrastructure and operation; and to exploit new developments like hybrid cloud, virtualised storage and smart-sourcing. The In house team were used to building their own solutions and Virtrium provided an external objective advisory role to challenge the in-house thinking. We applied a structured approach to develop their cloud strategy based on business needs, included application profiling, total cost of ownership modelling and a roadmap for the positioning of cloud solutions. We also got them to consider the changes to their operating model to adopt cloud solutions alongside their legacy environment
We developed a reference architecture with TalkTalk staff to meet immediate requirements and provide a future development strategy. TalkTalk also required a matching operating model to allow future developments to be implemented and supported. We conducted a high level organisational and process design so that future business change could be absorbed without disruption.
We developed a roadmap with the full buy-in of the management team. The strategy and operating model will deliver a standardised, consolidated and simple to operate capability. The benefits of this will be fitness for purpose, value for money, flexibility and scalability.
“Virtrium brought market expertise to professionally challenge our internal thinking and ensure we made best use of cloud services. This made our strategy robust and future-proof.”
Martin Wyke – Chief Information Officer
The Ministry of Justice (MoJ) needed to identify major savings to support the Government’s austerity programme. Virtrium were commissioned to identify potential savings, with a target of £20m. We used a phased approach and rapidly identified opportunities to save money. Over 70 interviews and detailed documentation and contract reviews produced more than 140 savings opportunities. We refined these down to 10 major initiatives and a further 20 point solutions.
By combining a range of cloud based service provisions with an enhanced commercial position and more effective operating model, we identified over £55m worth of potential savings – more than double the target. The cost saving recommendations aligned with MoJ’s existing sourcing strategy, directly supported expected outcomes and complemented wider Government Digital Strategies.
“Using their commercial skills, knowledge of IT service operations and the market they quickly established a full understanding of a complex service operation and delivered a full range of cost savings that far exceeded my expectations.”
David Cooke – Director of Service Delivery
We delivered a new IT Strategy for Matthew Clark in a time when they were divesting and separating from a wider Group organisation, prior to being acquired more recently by Conviviality. The IT direction and design was grounded in the wider business strategy, which we determined and documented following interviews with all of the Board and other key stakeholders. We brought to bear a market insight on both Retail/Wholesale and IT, aligning key market trends and opportunities with the internal goals and aspirations. The Strategy was delivered on time and budget, with a clear roadmap and plan; and we supported the new team in their restructuring and implementation of the resultant change programme.
“Virtrium have proved their strategic skills and value to us when defining our IT Strategy and continue to help us by providing the IT programme skills to execute that strategy. They are also using this time to pass us knowledge and experience to be more self‐sufficient in the future”
Martin Grisman – Deputy MD and Operations Director
A number of businesses combined to form MacMillan Science & Education in 2012. The fragmented IT estate did not support the aim of becoming a content and technology leader. Virtrium were commissioned to develop an Enterprise Architecture Blueprint to address these challenges.
We used our industry best-practice techniques to assess the company’s current state business; technology and information architectures; and develop the end-state architecture. We examined over 100 opportunities for change to develop a prioritised roadmap for guiding strategic investment.
“Virtrium provided us with the required depth and breadth of expertise to complete a complex initiative, exactly in the time frame required. This has helped underpin our ambitious consolidation and rationalisation roadmap.”
David McNally – Chief Technology Officer
We provided Linklaters with an end-to-end Sourcing Strategy, including a rationale for outsourcing, and a clear business case for the proposed changes. We elaborated a plan for implementation demonstrating pay-back with 12 months and multi-million pound benefits. We assisted the organisation with practical resources to implement the plan, intellectual property for sourcing activities (RFP, Assessment Tools, etc.) and a clear assessment of market alternatives.
“Virtrium pulled together a team of experts to provide comprehensive advice to
our team and delivery resources to enable rapid production of organisation and sourcing options.”
Sue Hall – Director of IT Strategy and Systems
HomeServe relies on call centres utilising voice and data services. Rapid growth had produced a complex, expensive telecoms estate needing a technology refresh. A transformational outsourcing deal was required to deliver the changes needed.
Virtrium provided a team of experts, covering commercial, service delivery and technical architecture disciplines who:
• Confirmed the case for outsourcing,
• Led the procurement process, using a proven, structured methodology and toolset,
•Developed a transition and transformation plan,
•Developed the internal team to manage the transition and future state
Multi‐million pound cost of ownership savings were achieved. The supplier engagement process also resulted in the formation of a marketing and affinity relationship between HomeServe and BT, the chosen telecoms provider.
“Virtrium brought independence and a structured approach to the outsource transaction that was executed by consultants with a deep know‐how of telecoms and outsourcing. This resulted in a competitive bid which delivered important cost savings and marketing benefits.”
Trevor Didcock – Group CIO
OneFamily commissioned Virtrium to develop a reference architecture and IT Strategy to support the Digital Transformation needed to meet increasing customer and compliance requirements and competitive threats.
Working closely with the CIO, we analysed existing infrastructure, applications and data and identified OneFamily’s large proprietary data sets as their key asset. We developed the IT strategy, an architecture blueprint, and an implementation roadmap with cost/benefit profiles for 3 transformation options. We also developed a new IT governance model.
The recommendations gained immediate buy-in and financial commitment from the Chairman and CEO.
“Virtrium was able to articulate our IT Strategy in clear business terms giving us excellent buy in from our Executive.”
Ian Baxter – IT Director
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